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MEDIAN-Klinik Grünheide

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kerstin Brandt

Beschwerdemanagement

Phone: 03362 -739-103
Mail: ed.nekinilk-naidem@tdnarb.nitsrek

Advocates

Marita Voß

Extern

Phone: 03362 -739163-
Mail: ed.nekinilk-naidem@ediehneurg.kinilkaher

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes