Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Simon Steiff

Medizinischer Direktor


78011 Villingen-Schwenningen

Phone: 07721 -93-8300
Fax: 07721-93-98300
Mail: ed.sv-kbs@ffiets.nomis

Advocates

Renate Bohrer

Patientenfürsprecherin


78011 Villingen-Schwenningen

Phone: 07721 -93-4381
Fax: 07721-93-94381
Mail: ed.sv-kbs@rerhob.etaner

Susanne Dieckmann

Patientenfürsprecherin


78011 Villingen-Schwenningen

Phone: 07721 -93-4384
Fax: 07721-93-94384
Mail: ed.sv-kbs@nnamkeid.ennasus

Gerd Vosseler

Patientenfürsprecher


78011 Villingen-Schwenningen

Phone: 0771 -88-5662
Mail: ed.sv-kbs@relessov.dreg

Irmgard Stern

Patientenfürsprecherin


78011 Villingen-Schwenningen

Phone: 07721 -93-4383
Fax: 07721-93-94383
Mail: ed.sv-kbs@nretS.dragmrI

Isolde Weißhaar

Patientenfürsprecherin


78011 Villingen-Schwenningen

Phone: 07721 -93-4382
Fax: 07721-93-94382
Mail: ed.sv-kbs@raahssiew.edlosi

Thomas Schlenker

Patientenfürsprecher


78011 Villingen-Schwenningen

Phone: 07721 -93-4380
Fax: 07721-93-94380
Mail: ed.sv-kbs@reknelhcs.samoht

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes

Zentrenspezifisch erfolgen Einweiserbefragungen im Rahmen von Zertifizierungen