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Stadtklinik Werdohl, Märkische Kliniken GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christine Lehnert

Verwaltungs- und Pflegedienstleitung

Schulstraße 25
58791 Werdohl

Phone: 02392 -57280-
Mail: ed.lhodrew-kinilktdats@trenheL.enitsirhC

Advocates

Silvia Rohe

Patientenfürsprecherin

Schulstraße 25
58791 Werdohl

Phone: 02392 -57202-
Mail: ed.diehcsnedeul-mukinilk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: No