Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sabine Schmidt
stellv. Verwaltungsleiterin
Bergstr. 1-3
14770 Brandenburg
Phone:
03381
-366-313
Fax: 03381-366-400
Mail:
ed.neiram-kinilk-satirac@tdimhcs.s
Sandra Grave
Qualitätsmanagementbeauftragte
Bergstr. 1-3
14770 Brandenburg
Phone:
03381
-366-933
Fax: 03381-366-400
Mail:
ed.neiram-kinilk-satirac@evarg.s
Advocates
Sabine Kamp
Seelsorge
Bergstr. 1-3
14770 Brandenburg
Phone:
03381
-366-350
Fax: 03381-366-400
Mail:
ed.neiram-kinilk-satirac@egroslees
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |