Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Michael Lueger
Beschwerdebeauftragter
Phone:
0851
-5300-7762
Fax: 0851-5300-71670
Mail:
ed.uassap-mukinilk@regeuL.leahciM
Silvia Reitmeier
Qualitätsmanagement, Bewertungsportale, Patienten-/Zuweiserbefragungen
Phone:
0851
-5300-7713
Fax: 0851-5300-71670
Mail:
ed.uassap-mukinilk@reiemtier.aivlis
Advocates
Michael Lueger
Patientenfürsprecher
Phone:
0851
-5300-7762
Fax: 0851-5300-71670
Mail:
ed.uassap-mukinilk@regeuL.leahciM
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |