To the hospital’s home page

Paracelsus-Klinik Henstedt-Ulzburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Margret Wiegmann

Qualität / Lob und Beschwerden

Wilstedter Straße 134
24558 Henstedt-Ulzburg

Phone: 0511 -7794-818
Mail: ed.dkp@nnamgeiw.tergram

Advocates

Verein Patientenombudsman/-frau Schleswig-Holstein e.V.

Bismarckallee 8-12, 23795 Bad Segeberg

Wilstedter Straße 134
24558 Henstedt-Ulzburg

Phone: 04551 -803422-
Mail: ed.nnamsdubmonetneitap@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No