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Herzzentrum Dresden GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kerstin Haupt

Beschwerdemanagement

Fetscherstraße 76
01307 Dresden

Phone: 0351 -4501551-
Mail: moc.nedserd-murtnezzreh@ofni-dzh

Anonymous input options exist: Yes

hzd-info@herzzentrumdresden.com
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes