Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Sonja Pfeil
Qualitätsbeauftragte
Phone:
05621
-803-634
Mail:
ed.kinilk-rekciw-renrew@tnemeganamsteatilauq
Guido Deckstein
Qualitätsbeauftragter
Phone:
05621
-803-434
Mail:
ed.kinilk-rekciw-renrew@tnemeganamsteatilauq
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |