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Praxis-Klinik Bergedorf

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

ledaT-dnu-boL-45252/ed/ed.frodegreb-kinilk-sixarp.www//:sptth

Explanations

Internetbasiertes Beschwerdeformular


Contact persons

Tanja Hewelt

Beschwerdebeauftragte

Phone: 040 -72575-390
Fax: 040-72575-295
Mail: ed.frodegreb-kinilk-sixarp@tnemeganamedrewhcseb

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes

Durch Fragebögen
Referral surveys were conducted: Yes