Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Kerstin Sachs-Koller
Stabstelle QM
Phone:
06158
-183-365
Fax: 06158-183-297
Mail:
ed.nessehdeus-sotiv@rellok-shcas.nitsrek
Inge Pandion
Stabsstelle QM und OE
Phone:
06158
-183-365
Fax: 06158-183-332
Mail:
ed.nessehdeus-sotiv@noidnap.egni
Kerstin Sachs-Koller
Stabstelle QM
Phone:
06158
-183-365
Fax: 06158-183-297
Mail:
ed.nessehdeus-sotiv@rellok-shcas.nitsrek
Advocates
Weinberger Willi
Patientenfürsprecher
Phone:
06158
-183-779
Mail:
ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap
Müller Waltraud
Patientenfürsprecher
Phone:
06158
-183-779
Mail:
ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |