Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Kerstin Sachs-Koller

Stabstelle QM

Phone: 06158 -183-365
Fax: 06158-183-297
Mail: ed.nessehdeus-sotiv@rellok-shcas.nitsrek

Inge Pandion

Stabsstelle QM und OE

Phone: 06158 -183-365
Fax: 06158-183-332
Mail: ed.nessehdeus-sotiv@noidnap.egni

Kerstin Sachs-Koller

Stabstelle QM

Phone: 06158 -183-365
Fax: 06158-183-297
Mail: ed.nessehdeus-sotiv@rellok-shcas.nitsrek

Advocates

Weinberger Willi

Patientenfürsprecher

Phone: 06158 -183-779
Mail: ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap

Müller Waltraud

Patientenfürsprecher

Phone: 06158 -183-779
Mail: ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No