Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Erläuterung im Handbuch |
| Handling of oral complaints is regulated: Yes |
|
Erläuterung im Handbuch |
| Handling of written complaints is regulated: Yes |
|
Erläuterung im Handbuch |
| Time targets for acknowledgement are defined: Yes |
|
max. zwei Wochen |
URL
/kd/ed.mlu-uen-kinilkuanod.www//:sptth
Explanations
Ihre.meinung@kreisspitalstiftung.de
Contact persons
Bernd Pfeuffer
Leitung Qualitätsmanagement
Phone:
0731
-92140619-
Mail:
ed.gnutfitslatipssierk@reffuefp.b
Cornelius Pfitzer
Leitung Qualitätsmanagement
Phone:
07309
-870-1260
Mail:
ed.gnutfitslatipssierk@reztifp.c
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes ständige Patientenbefragung |
| Referral surveys were conducted: Yes |