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Donauklinik Neu-Ulm

Complaint management

Structured complaint management was introduced: Yes

Ihre.Meinung@kreisspitalstiftung.de
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marco Sansoni

Leitung Projekte, Qualität und Prozesse

Phone: 07309 -870-1112
Mail: ed.gnutfitslatipssierk@inosnas.m

Frank Flemisch

Leitung Qualitätsmanagement

Phone: 07309 -870-1260
Mail: ed.gnutfitslatipssierk@mq

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No