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MediClin Hedon Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Linda Cordes

Beschwerdemanagement

Phone: 0591 -918-1038
Mail: ed.nilcidem@sedroC.adniL

Advocates

Christa Wolf

Patientenfürsprecherin

Phone: 0591 -918-1010
Mail: ed.nilcidem@floW.atsirhC

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No