Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Reimund Siebers

Risikomanagement

Phone: 02961 -780-1270
Fax: 02961-780-821270
Mail: ed.nolirb-hk@srebeis.dnumier

Advocates

Elisabeth Appelhans

Patientenfürsprecherin

Phone: 02961 -780-0
Fax: 02961-780-820
Mail: ed.nolirb-hk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No

Wir sind im regelmäßigen Austausch mit den niedergelassenen Ärzten aus dem Umkreis.