Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Oxana Mahler
Risikomanagement
Phone:
02961
-780-1362
Fax: 02961-780-821362
Mail:
ed.nolirb-hk@relham.anaxo
Advocates
Mathilde Stockebrand
Patientenfürsprecherin
Phone:
02961
-780-0
Fax: 02961-780-820
Mail:
ed.nolirb-hk@ofni
Regina Dreschers
Patientenfürsprecherin
Phone:
02961
-780-0
Fax: 02961-780-820
Mail:
ed.nolirb-hk@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: No Wir sind im regelmäßigen Austausch mit den niedergelassenen Ärzten aus dem Umkreis. |