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Helios Klinik Lengerich

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Chiara Senger

Sekretariat

Phone: 05481 -801-543
Fax: 05481-801-658
Mail: ed.tiehdnuseg-soileh@hciregnel.ofni

Advocates

Elsbeth Hilgemann

Grüne Damen

Phone: 05485 -2570-
Fax: 05481-801-685
Mail: ed.tiehdnuseg-soileh@hciregnel.ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes