Fachkrankenhaus für Psychiatrie und Psychotherapie und Tagesklinik für Psychiatrie

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Innerhalb von 2 Tagen

Inge Hinrichsen

Einrichtungsleitung

Johannesallee 9
24848 Kropp

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: No