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Bezirkskrankenhaus Memmingen Klinik für Psychiatrie, Psychotherapie und Psychosomatik am Klinikum Memmingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Happ

QMB

Bismarckstr 23
87700 Memmingen

Phone: 08331 -7012662-
Mail: ed.negnimmem-hkb@ppah.aerdna

Advocates

Axel Heinrich

Richter am Amtrsgericht i.R.

Bismarckstr 23
87700 Memmingen

Phone: 08331 -89943-
Mail: ed.enilno-t@mm.hcirnieh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No