Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Michaela Deppe
Lob- und Beschwerdemanagement
Phone:
05551
-97-1707
Fax: 05551-97-1399
Mail:
ed.tiehdnuseg-soileh@epped.aleahcim
Advocates
Brigitte Lawaczeck
Patientenfürsprecherin
Phone:
05551
-97-1715
Fax: 05551-97-1399
Mail:
ed.tiehdnuseg-soileh@miehtron.rehcerpsreufnetneitap
Helga Müller
Patientenfürsprecherin
Phone:
05551
-97-1715
Fax: 05551-97-1399
Mail:
ed.tiehdnuseg-soileh@miehtron.rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |