Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Sabine Göldner-Freitag
Lob- und Beschwerdemanagement
Phone:
05551
-97-1707
Fax: 05551-97-1399
Mail:
ed.tiehdnuseg-soileh@gatierf-rendleog.enibas
Brigitte Lawaceck
Patientenfürsprecherin
Phone:
05551
-97-1715
Fax: 05551-97-1399
Mail:
ed.tiehdnuseg-soileh@miehtron.rehcerpsreufnetneitap
Helga Müller
Patientenfürsprecherin
Phone:
05551
-97-1715
Fax: 05551-97-1399
Mail:
ed.tiehdnuseg-soileh@miehtron.rehcerpsreufnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes Website for the patient survey |
Referral surveys were conducted: Yes |