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Simssee Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Theresa Aiblinger

Qualitätsmanagementbeauftragte

Phone: 08053 -200-562
Fax: 08053-200-44597
Mail: ed.kinilk-eessmis@regnilbia.t

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes