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Asklepios Klinik Bad Oldesloe

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Monika Döbl

Qualitätsmanagement

Schützenstr.
23843 Bad Oldesloe

Phone: 04531 -68-2443
Mail: moc.soipelksa@lbeod.m

Monika Döbl

Qualitätsmanagement

Schützenstr.
23843 Bad Oldesloe

Phone: 04531 -68-2443
Mail: moc.soipelksa@lbeod.m

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes