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Epilepsieklinik Tabor

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

H.-B. Straub

ärztlicher Dirktor und Chefarzt

Ladeburger Str. 15
16321 Bernau

Phone: 03338 -752-350
Fax: 03338-752-352
Mail: ed.robat-ipe@buarts.h

Advocates

Ernst Belschner

Rentner

Ladeburger Str. 15
16321 Bernau

Phone: 03338 -752-349
Mail: ed.robat-ipe@renhcsleb.e

Anonymous input options exist: Yes

Briefkasten
Patient surveys were conducted: No
Referral surveys were conducted: No