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KLINIKUM MAGDEBURG gemeinnützige GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susanne Braumann

Leiterin Qualitätsmanagement

Phone: 0391 -791-2025
Fax: 0391-791-2005
Mail: ed.grubedgam-mukinilk@nnamuarb.ennasus

Explanations

https://www.klinikum-magdeburg.de/patienten-und-besucher/patientenfuersprecher/


Advocates

Birgit Hinz

Patientenfürsprecherin

Phone: 0391 -791-2928
Mail: ed.grubedgam-mukinilk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

durchgeführt in den Organkrebszentren des Klinikums