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Oberlausitz-Kliniken gGmbH / Krankenhaus Bautzen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Hirche

Qualitätsmanagement/ klinisches Risikomanagement

Phone: 03591 -363-2996
Mail: ed.nekinilk-ztisualrebo@kcabdeef

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes