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Klinikum Fichtelgebirge gGmbH - Haus Marktredwitz

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Patricia Lehnert

Qualitätsmanagementleitung Medizin und Pflege

Schillerhain 1-8
95615 Marktredwitz

Phone: 09231 -809-0
Mail: ed.egribeglethcif-mukinilk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes