Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Marc Candidus
Teamleitung Qualitätsmanagementbeauftragter
Mülheimer Straße 83
46045 Oberhausen
Phone:
0208
-695-6880
Fax: 0208-695-390
Mail:
ed.soema.bo@sudidnaC.craM
Helga Frahn
Patientenfürsprecherin
Mülheimer Straße 83
46045 Oberhausen
Phone:
0208
-695-269
Fax: 0208-695-2220
Mail:
ed.soema@bo-ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |