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AMEOS Klinikum St. Josef Oberhausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefanie Brauner

Leitung Qualitätsmanagement AMEOS Einrichtungen Oberhausen

Mülheimer Straße 83
46045 Oberhausen

Phone: --
Mail: ed.soema.bo@renuarb.einafets

Advocates

Helga Frahn

Patientenfürsprecherin

Mülheimer Straße 83
46045 Oberhausen

Phone: 0208 -695-269
Fax: 0208-695-2220
Mail: ed.soema@bo-ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes