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Gesundheitszentrum Bitterfeld/Wolfen gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stephanie Krüger

Qualitäts-, Risiko- und Strukturmanagement

Phone: 03493 -31-3007
Fax: 03493-31-3003
Mail: ed.owibzg@tnemeganamsteatilauq

Advocates

Werner Rauball

Patientenfürsprecher

Phone: 03493 -31-3799
Mail: ed.owibzg@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes