Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anna Lumpp
Abteilung Unternehmenskommunikation
Viernheimer Straße 2
64646 Heppenheim
Phone:
06252
-701656-
Mail:
ed.essartsgreb-hkk@ppmul.anna
Advocates
Monika Wohlfart
Patientenfürsprecherin
Viernheimer Straße 2
64646 Heppenheim
Phone:
06252
-701308-
Mail:
ed.essartsgreb-hkk@ofni
Traudl Kober
Patientenfürsprecherin
Viernheimer Straße 2
64646 Heppenheim
Phone:
06252
-701308-
Mail:
ed.essartsgreb-hkk@ofni
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Website for the referrer survey Die Vorgehensweise ist je nach Abteilung individuell. |