Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
lmth.etiestrats/ed.nemerb-sjs.www//:sptth
Contact persons
Silke Czichy
Qualitätsmanagement und Beschwerdemanagement
Schwachhauser Heerstraße 54
28209 Bremen
Phone:
0421
-347-1844
Mail:
ed.nemerb-sjs@yhcizcs
Explanations
Pastor i.R. Reinhard Gilster
Advocates
Reinhard Gilster
Leitung Ethikkomitee
Schwachhauser Heerstraße 54
28209 Bremen
Phone:
0421
-347-1003
Mail:
ed.nemerb-sjs@retsligr
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey Neben einer kontinuierlichen Patientenbefragung, führen wir alle drei Jahre eine Befragung zusammen mit allen Krankenhäusern des Landes Bremen durch. |
|
Referral surveys were conducted: Yes Website for the referrer survey |