St. Martha, Psychiatrisch-Psychotherapeutische Tagesklinik Prenzlauer Berg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Verfahrensanweisung Beschwerdemanagement

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Beate Kesselmann

Beschwerdemanagerin

Gartenstr. 1
13088 Berlin

Ursula Stolpe

Patientenfürsprecherin

Gartenstr. 1
13088 Berlin

Anonymous input options exist: Yes
Website of the contact form

Per Mail über die Homepage (Formular Lob und Kritik) und über einen Postkasten "Hinweise und Beschwerden"

Patient surveys were conducted: No

Referral surveys were conducted: No