Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Das Konzept ist in Form einer Verfahrensanweisung hinterlegt. |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Beschwerden werden direkt bearbeitet. |
Explanations
Qualitätsmanagementbeauftragte Pflegedirektion
Contact persons
Explanations
Herr Matthias Gillen
Advocates
Mattias Gillen
Ansprechpartner für Patientenbeschwerden
Phone:
06371
-843026-
Mail:
ed.mukinilkinidran@nelliG.M
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Kontinuierlich |
|
Referral surveys were conducted: Yes Im Rahmen des Endoprothetikzentrums. |