To the hospital’s home page

Nardini Klinikum St. Johannis

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Das Konzept ist in Form einer Verfahrensanweisung hinterlegt.
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Beschwerden werden direkt bearbeitet.
Explanations

Qualitätsmanagementbeauftragte Pflegedirektion


Contact persons

Monica Nagel

Qualitätsmanagementbeauftragte

Phone: 06371 -843102-
Mail: ed.mukinilkinidran@legaN.M

Johanna Feder

Qualitätsmanagementbeauftragte

Phone: 06371 -843109-
Mail: ed.mukinilkinidran@redeF.J

Annika Birkheuer

Qualitätsmanagementbeauftragte

Phone: 06371 -843106-
Mail: ed.mukinilkinidran@reuehkriB.A

Explanations

Herr Matthias Gillen


Advocates

Mattias Gillen

Patientenfürsprecher

Phone: 06371 -843026-
Mail: ed.mukinilkinidran@nelliG.M

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Kontinuierlich
Referral surveys were conducted: Yes

Im Rahmen des Endoprothetikzentrums.