Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Die Rückmeldung zum Beschwerdeeingang erfolgt i.d.R. innerhalb von 48 Stunden, die Stellungnahme zum Beschwerdevorgang innerhalb von 7 Tagen.

Contact persons

Margret Wiegmann

Zentrales Lob- und Beschwerdemanagement

Albertplatz 1
08261 Schöneck

Phone: 0511 -7794-818
Fax: 0511-7794-628
Mail: ed.dkp@nnamgeiw.tergram

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: No