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Städtische Kliniken Mönchengladbach GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Karsten Lammerschop

Leiter Pflegeorganisation & -entwicklung


41203 Mönchengladbach

Phone: 02166 -394-2055
Fax: 02166-394-28055
Mail: ed.gm-ks@pohcsremmal.netsrak

Advocates

Lieselotte Voß-Hoffmann

Ansprechpartnerin unabhängige Patientenbeschwerdestelle


41203 Mönchengladbach

Phone: 02166 -33471-
Mail: ed.enilno-t@gm.ssov.l.l

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes