To the hospital’s home page

SRH Krankenhaus Waltershausen-Friedrichroda GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Carsten Stülzebach

Geschäftsführer

Phone: 03623 -350450-
Mail: ed.hrs.fwk@fg

Kerstin Burkhardt

Leiterin Finanz- und Rechnungswesen, Prokuristin

Phone: 03623 -350460-
Mail: ed.hrs@tdrahkrub.nitsrek

Advocates

Hannelore Weber

Patientenfürsprecher

Phone: 03623 -350479-
Mail: ed.hrs.fwk@rehcerpsreufnetneitrap

Anonymous input options exist: Yes

per Email oder Patientenfragebogen möglich
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes