Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
Explanations
Weitere Informationen über das Beschwerdemanagement und unseren Patientenfürsprecher finden Sie auf der Website.
Contact persons
Holger Hintze
Verwaltungsleiter
Phone:
02307
-149-338
Fax: 02307-149-276
Mail:
ed.nelaftsew-mukinilk@eztnih.regloh
Explanations
Sprechzeit: Dienstags 10:00 bis 12:00 Uhr
Advocates
Werner Freund
Patientenfürsprecher
Phone:
02307
-149-1
Fax: 02307-149-276
Mail:
ed.nelaftsew-mukinilk@dnuerf.renrew
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |