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Klinik für Kinder- und Jugendpsychiatrie Wichernstift gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Advocates

Hildburg Innecken

Patientenfürsprecherin

Oldenburger Straße
27777 Ganderkesee

Phone: 0152 -22706961-
Mail: ed.tfitsnrehciw@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No