| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Patrick Karpa
Lob- und Beschwerdemanagement
Phone:
034364
-6-2212
Fax: 034364-5-2225
Mail:
ed.grubsutrebuh-hk@kitirkdnubol
|
Anonymous input options exist: Yes Website of the contact form Über das Kontaktformular "Lob und Kritik" auf der Homepage des Klinikum St. Georg haben Sie die Möglichkeit, uns anonym eine Rückmeldung zukommen zu lassen. Die Beschwerde wird anschließend an das Fachkrankenhaus weitergeleitet. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |