Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Julia Rühl
QMB / Risikomanagerin
35619 Braunfels
Phone:
06442
-936-691
Mail:
ed.slefnuarb-kinilk-hdb@jhr
Julia Rühl
QMB / Risikomanagerin
35619 Braunfels
Phone:
06442
-936-691
Mail:
ed.slefnuarb-kinilk-hdb@jhr
Advocates
Gerd Mathes
Patientenfürsprecher
35619 Braunfels
Phone:
06473
-921110-
Mail:
ed.sehtam-gnussemrevgreb@sehtam.g
Kornelia Kissel
Patientenfürsprecher
35619 Braunfels
Phone:
06442
-931644-
Mail:
ed.enilno-t@lessik-ailenrok
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |