Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Heinz Haßdenteufel
Beschwerdemanagemant
Kapuziner Straße 4
66740 Saarlouis
Phone:
06831
-16-1018
Fax: 06831-16-1018
Mail:
ed.suahneiram@lefuetnedssah.znieh
Holger Schlichter
Qualitätsmanagement
Kapuziner Straße 4
66740 Saarlouis
Phone:
06831
-16-1008
Fax: 06831-16-1007
Mail:
ed.suahneiram@rethcilhcs.regloh
Advocates
Horst Gehl
Patientenfürsprecher
Kapuziner Straße 4
66740 Saarlouis
Phone:
06831
-16-1155
Mail:
ed.suahneiram@lheg.tsroh
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |