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Marienhaus Klinikum St. Elisabeth Saarlouis

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Holger Schlichter

Qualitätsmanagement

Kapuziner Straße 4
66740 Saarlouis

Phone: 06831 -16-1008
Fax: 06831-16-1007
Mail: ed.suahneiram@rethcilhcs.regloh

Advocates

Horst Gehl

Patientenfürsprecher

Kapuziner Straße 4
66740 Saarlouis

Phone: 06831 -16-1155
Mail: ed.suahneiram@lheg.tsroh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes