Salus gGmbH Tagesklinik für Kinder und Jugendpsychiatrie/-psychosomatik und -psychotherapie Stendal

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

2023-10-09

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

zeitnahe Rückmeldung

Andrea Schütt

Leitung Qualitätsmanagement

Emil-Kraepelin-Straße 6
39576 Stendal

Jürgen Brilling

Patientenführsprecher

Emil-Kraepelin-Straße 6
39576 Stendal

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No