Heinrich-Braun-Klinikum gemeinnützige GmbH, Standort Kirchberg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Franka Freymuth

Qualitätsmanagementbeauftragte; Klinische Risikomanagerin

Schneeberger Straße 36
08107 Kirchberg

Phone: 0375 -51-2277
Fax: 0375-51-1557
Mail: ed.uakciwz-kbh@mq

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: Yes
Website for the referrer survey