Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes

Beschwerden werden zur Bearbeitung zu Papier gebracht.

Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Beschwerdeführer äußern zum größten Teil die Kritik erst im Rahmen des Abschlussfragebogens.

Contact persons

Nadine Röder

QMB

Zum Fuchsturm 20
07318 Saalfeld

Phone: 03671 -593260-
Mail: ed.deirfgreb-kinilk@bmq

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes