Complaint management
| Structured complaint management was introduced: Yes |
|
PB-Beschwerdemanagement |
| Written concept exists: Yes |
|
PB-Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
|
PB-Beschwerdemanagement |
| Handling of written complaints is regulated: Yes |
|
PB-Beschwerdemanagement |
| Time targets for acknowledgement are defined: Yes |
|
PB-Beschwerdemanagement |
Contact persons
Manuela Hagemann
Assistentin der Geschäftsführung
Phone:
0211
-958-2411
Fax: 0211-958-2460
Mail:
ed.nekinilk-dkkv@nnamegah.aleunam
Advocates
|
Anonymous input options exist: Yes Formulare und Briefkästen im Aufzugsbereich. |
|
Patient surveys were conducted: Yes Patientenbefragungen werden kontinuierlich durchgeführt. |
|
Referral surveys were conducted: Yes Punktuell. |