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Ilm-Kreis-Kliniken Arnstadt-Ilmenau gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

tnemeganamsteatilauq/tnemeganam/kinilk/ed.nekinilk-sierk-mli.www//:sptth

Explanations

Maria Daniela Murach


Contact persons

Maria Daniela Murach

Qualitäts- und Risikomanagement

Phone: 03628 -919-405
Fax: 03628-919-403
Mail: ed.nekinilk-sierk-mli@tnemeganam

Advocates

Uda Wolf

Patientenfürsprecherin

Phone: 03677 -6060-
Mail: ed.nekinilk-sierk-mli@tfnuksua

Anonymous input options exist: Yes
Website of the contact form

Briefkästen -Ihre Meinung ist uns wichtig- in allen Bereichen

Patient surveys were conducted: Yes
Referral surveys were conducted: Yes