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KMG Klinikum Sondershausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Alexandra Lenk-Schiede

Qualitätsmanagementsbeauftragte

Phone: 03634 -52-1582
Fax: 03634-52-1228
Mail: ed.nekinilk-gmk@edeihcs-knel.a

Advocates

Waltraud Ulrich

Patientenfürsprecherin

Phone: 034671 -65-0
Fax: 034671-65-129
Mail: ed.nekinilk-gmk@hcirlu.w

Anonymous input options exist: Yes

Digitales Patientenfeedback und analoge Patientenfeedbackbögen
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes