Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Christina Niederwerfer
Qualitätsmanagementbeauftragter
08361 Glauchau
Phone:
03763
-43-2011
Mail:
ed.uahcualg-mukinilk@anitsirhc.refrewredein
Advocates
Daniela Pfeifer
Patientenfürsprecherin
08361 Glauchau
Phone:
03763
-43-2050
Mail:
ed.uahcualg-mukinilk@refiefp.aleinad
|
Anonymous input options exist: Yes Website of the contact form zusätzlich besteht die Möglichkeit, Hinweise über die in den Abteilungen ausliegenden Flyern ohne Angabe von Kontaktdaten zu geben |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |