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Klinik Manhagen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Silke Voigt

Beschwerdemanagement

Phone: 04102 -605-115
Mail: ed.negahnam@tgiov.eklis

Advocates

Silke Voigt

Patientenfürsprecher

Phone: 04102 -605-115
Mail: ed.negahnam@tgiov.eklis

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No