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Eichsfeld Klinikum gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stephan Paukstadt

Qualitätsmanagement

Im Kloster 7
37355 Niederorschel

Phone: 036076 -99-3495
Fax: 036076-99-3116
Mail: ed.mukinilk-dlefshcie@tdatskuap.s

Advocates

Rudi Peter

Patientenfürsprecher

Im Kloster 7
37355 Niederorschel

Phone: 036076 -99-3301
Fax: 036076-99-3116
Mail: ed.mukinilk-dlefshcie@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes