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MEDIAN Zentrum für Verhaltensmedizin Bad Pyrmont - Fachkrankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christine Popescu

Chefärztin

Phone: 05281 -619-625
Fax: 05281-619-649
Mail: ed.nekinilk-naidem@ucsepoP.enitsirhC

Advocates

Leonie Glahn

Patientenfürsprecherin

Phone: 0172 -2495967-
Mail: ed.nekinilk-naidem@tkatnoK-tnomryP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No