Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
URL
rehcerpsreufnetneitap-kcabdeef/hcuseb-tlahtnefua/ed.nekinilkeble.www//:sptth
Contact persons
Thomas Melosch
Betriebsleiter Elbe Klinikum Stade
Bremervörder Straße 111
21682 Stade
Phone:
04141
-97-1001
Mail:
ed.nekinilkeble@hcsolem.samoht
Advocates
Thomas Melosch
Patientenfürsprecher
Bremervörder Straße 111
21682 Stade
Phone:
04141
-970-
Mail:
ed.nekinilkeble@hcsolem.samoht
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |