Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Qualitätsmanagementhandbuch |
| Handling of oral complaints is regulated: Yes |
|
Qualitätsmanagementhandbuch |
| Handling of written complaints is regulated: Yes |
|
Qualitätsmanagementhandbuch |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Alexandra Lenk-Schiede
Qualitätsmanagementbeauftragte
Phone:
03634
-52-1582
Fax: 03634-52-1228
Mail:
ed.nekinilk-gmk@edeihcs-knel.a
Explanations
https://kmg-kliniken.de/kmg-klinikum-soemmerda/ehrenamt/patientenfuersprecherin
Advocates
Waltraud Ulrich
Patientenfürsprecherin
Phone:
034671
-65-0
Fax: 034671-65-129
Mail:
ed.nekinilk-gmk@hcirlu.w
|
Anonymous input options exist: Yes Digitales Patientenfeedback und analoge Patientenfeedbackbögen |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Zentral |