Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Lydia Schweizer
Geschäftsführerin
Romanstraße 107
80639 München
Phone:
0170
-4121437-
Mail:
ed.sunirik@reziewhcs.aidyl
Lydia Schweizer
Geschäftsführerin
Romanstraße 107
80639 München
Phone:
0170
-4121437-
Mail:
ed.sunirik@reziewhcs.aidyl
Sandra Dürr
Kaufmännische Leitung
Romanstraße 107
80639 München
Phone:
089
-1711935-10
Fax: 089-1711935-28
Mail:
ed.sunirik@rreud.ardnas
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |